Delivery Information

What are the delivery guidelines?

We strive to pack and ship all orders within 24 hours after payment is received. You will receive your order within 3 – 7 calendar days.
Orders made on Saturday and Sunday will only be shipped on Monday. We provide both local and international shipping.


What is the cost for delivery within Malaysia?

The minimum cost of delivery within Malaysia is RM6.00 (Semenanjung), RM9.00 (Sabah & Sarawak). However, the delivery cost will be varied depending on the delivery location and the total weight of your ordered items. Tracking number(s) will be emailed to you after we shipped your order.


What are the international delivery costs and methods?

FatinSuhana delivers worldwide. All international orders will be shipped via Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is a delivery service that takes 2-3 weeks and will require signature upon delivery. Poslaju is Malaysia's Express Mail Service and delivers within 3 - 5 business days. Signature will also be required. Tracking numbers will be provided for both services by email once shipped. All orders will be charged a flat shipping rate as follows:

CountryMalaysian Registered MailPoslaju (Express Shipping)
Czech Republic80.00300.00
S. Korea40.00120.00
New Zealand70.00140.00
South Africa100.00280.00
United Kingdom80.00160.00
All Other Countries110.00300.00


Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and are not able tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you will not be surprised by charges you were not expecting.